Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • Every assistance request you submit to us will be responded to within maximum sixty minutes. If your ticket or e–mail needs additional assistance from a server administrator, we will forward it and leave a comment to notify you that your issue is being examined. If you take advantage of our Managed Servers package, any of the server management tasks included there will be executed at a time that suits you.

  • Top quality support service

  • A Top–Quality Technical Support Service

  • We will be at your disposal 24–7 to reply to any queries that you may have pertaining to our Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need help handling server admin procedures, you can check out our Managed Servers package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped the Control Panel with a circumstantial knowledge base, which offers comprehensive explanations of all its features and functionalities. Furthermore, we have prepared detailed video tutorials that will further disclose to you how to carry out a given operation or solve a regularly experienced problem. All the how–to articles and the video tutorials are easily reachable from every section of the Control Panel through the Videos and Help buttons located in the top right corner.