The customer support that you can get from your website hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with an existing account. Timely and clear info regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from an actual website hosting provider not from a reseller. When you get a hosting account via a company that doesn't own its servers and it can't access them immediately, it's very likely that you will wait for a day or two so as to have a reply to your query, thus your web sites may remain offline for quite a while. Alternatively, a company which provides numerous options for communication and has a tech support crew that is available all the time can assist you right away and help you minimize or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Website Hosting
We offer 24/7 customer, billing and tech support for our website hosting plans. Even if you aren't our customer yet and you have some questions, we will give you a hand right away and provide you with the necessary info, to give you a choice to make the very best decision when you buy your new website hosting account. We're available any time, including weekends and holidays, and we provide various ways of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have several telephone numbers around the world, so you will be able to call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The regular response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to get support for any task or issue, whatever its difficulty.