There are different ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. This is the easiest method of communication for many reasons. If no customer service team representative is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will invariably be received. In addition, you can copy ‘n’ paste large bits of information without worrying about spelling errors, and if a given issue needs more time to be solved or a number of replies have to be exchanged, all the information will be in one location, so either party can always follow the steps taken by the other one. The downside of using tickets to contact your web hosting company is that they are typically separate from the web hosting platform, which suggests that if you have to supply info or to follow guidelines, you will need to use no less than two different admin interfaces and this number might increase in case you wish to administer several domain names. On top of that, a lot of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Website Hosting

In contrast with what you may find with many other hosting providers, the support ticket system that we’re using with our website hosting plans is an essential part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to remember several log-on credentials, since you will be able to manage your tickets and the web hosting account itself in a single location. So, if you have an inquiry or stumble upon a complication, you can contact our support staff members momentarily. Our system offers a smart search option. This means that even if you’ve opened multiple tickets through the years, you’ll be able to track down the one that you want without any difficulty. Furthermore, you can see knowledge base instructions for resolving commonly encountered problems.