A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It is an efficient way to get some information about the website hosting services or have some problem resolved as you are talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced chance of mistakes when you exchange info like usernames or domain names, the faster response time as the communication is live as well as the fact that you don't have to stay on the chat all the time - you're able to do something else while the representative investigates the issue in question. What's more, you will be able to become a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone charges that you'll have to pay if you are calling to another country.
Live Chat Support in Website Hosting
In addition to the telephone and ticket support, we offer live chat support too. You can contact us every day, which includes holidays and weekends, and we can give you more info about the website hosting plans that we supply in case you are not a customer yet, or about basic and billing questions in case you already have an account. Though for strictly technical issues you will have to open a trouble ticket to our technical assistance team, since such matters will require additional time to be resolved, you can still contact us on the live chat for some technical information. For instance, we're able to help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you lots of time. Even if our telephone lines are already off for the day, you'll be able to speak with a live person.