In case you’ve got a site, a problem can always show up and it does not necessarily need to be connected with the hosting service itself. For instance, something may go wrong when you update a software application or some vital data may be modified or deleted mistakenly. Irrespective of what the nature of the problem may be, you’ll have to get in touch with the respective tech support team and request them to recover a backup or to assist you in resolving the problem that you are encountering. How timely they’ll do that will determine the interval of time that your sites will be inaccessible. For certain sites like social networking sites or web shops, a continual downtime too often means lost users and cash. That’s why, it is of prime importance that you use the services of a hosting company that offers not only a good customer service, but also a prompt one.
One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can just forget about waiting for hours and hours on end, or even a whole day, to obtain a reply to an email or a tech support ticket. No matter when you touch base with us, we will lend you a helping hand within maximum one hour with any pre-sales or technical questions you might have. The fact is, our real response time rarely exceeds twenty to thirty minutes. As we are working 365 days a year, you will always get assistance in a well-timed fashion and we understand just how crucial this is in the digital age. Shortly after you contact us, we’ll respond to your enquiries. If you chance upon any technical issue, we will take care of it instead of you, or we will give you all the required information in case there’s something that you have to do yourself.