What does ?phone support? imply in the realm of web hosting?
If you've ever had a website hosting account before or you have dealt with any other online service, you are probably aware from personal experience that for some things it's better to consult with a live person over the phone rather than exchange tickets or emails. If you'd like to know more about a specific service before you purchase it or if something small-scale should be made, for instance, it will be much easier and quicker to get it done live. If you can speak with representatives by phone, it is very likely that you are dealing with an actual hosting provider, not a reseller. The type of support that you'll get on the phone varies between different suppliers - from general matters to professional technical support. Typically most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated tech issues are handled through email or tickets.
Phone Support in Website Hosting
In case you choose to use one of our website hosting plans, you will be able to get in touch with our customer support team via phone for 14 hours per day. We can help you select the proper package for your websites because we are aware that it's better to discuss these matters with a live person. In case you already have an account, we're able to help you with all your sales/billing questions and / or general matters, even with some technical problems which don't involve a lot of time or escalation to an administrator as it'll be better to open a support ticket for time-consuming issues so as to have the entire correspondence in one place. We have phone numbers in the United States of America, the UK and Australia, so you are able to call the one you prefer and speak with one of our representatives.